| Complaint | Fee for Service | Managed Care |
| Not getting treatment you and your doctor thought was necessary | 13% | 22% |
| Unable to see specialist when needed one in past year | 15% | 21% |
| Unable to get needed diagnostic tests in past year | 17% | 24% |
| Care not appropriate or correct for situation | 5% | 12% |
| Not able to get appointment without waiting a long time | 7% | 17% |
| Not able to see doctor without waiting a long time at office | 18% | 26% |
| Doctor did not explain what he/she was doing | 6% | 12% |
| Doctor did not tell when and how to take medications at home | 4% | 10% |
Until managed care becomes more patient friendly, it won't be the health care provider of choice for most patients.
SOURCE: Survey conducted by The Robert Wood Johnson Foundation
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