Mailing List Question – Contact our Customer Support Associate

Technical Question – Contact our Webmaster

Mailing List Hygiene & Accuracy Guarantee

Postal Mailing Frequently Asked Questions

1. Advertising Resource Center (ARC) Access
2. How long is the login link on the welcome e-mail valid?
3. Can we have multiple-user contacts?
4. How long do I have to use my rented list?
5. What if I don't use my list within the 60-day time frame?
6. How long do I have to download my list?
7. What is the difference between an Excel file and a CSV file?
8. I have a MAC. Can I still download my mailing list?
9. Mailing Lists Rates

1. Advertising Resource Center (ARC) Access
   If you do not have login credentials or need login assistance, please call 714-350-7744 or email myrep@mpamedia.com
   


2. How long is the login link on the welcome e-mail valid?
   The link never expires as long as it is not used. However, if the link is clicked on and used, it is no longer valid for re-use.
   


3. Can we have multiple-user contacts?
   Each account to have up to 8 authorized users; however, only the primary contact (an authorized signer) may receive login information.
   


4. How long do I have to use my rented list?
   You have 60 days for your initial purchase date to use your list and have it guaranteed with 96% accuracy.
   


5. What if I don't use my list within the 60-day time frame?
   We recommend that you utilize the mailing list as soon after your download to ensure the highest degree of accuracy. We guarantee our lists to be 96% accurate when mailed to within 60 days of rental. Because we continuously update our database, if a rented list is mailed to after 60 days, accuracy is not guaranteed.
   


6. How long do I have to download my list?
   The link for downloading your list will remain active for 7 days. After the 7 days, you will be able to see the details of your order and duplicate the order, but you will not be able to download that specific list again.
   


7. What is the difference between an Excel file and a CSV file?
   CSV (Comma Separated Values) is a common file format that includes all On-Demand data, with each field of data separated by a comma and each address on a different line of text. This file format can be imported into several applications or systems, including Microsoft Excel and various database platforms.
   
   A Microsoft Excel file is similar to a CSV file, except it is specifically formatted to open in only Microsoft Excel. Each field of On-Demand data will be visible in its own column on an Excel spreadsheet.
   


8. I have a MAC. Can I still download my mailing list?
   Yes.
   


9. Postal Mailing List Rates
   

   Chiropractic Electronic Downloads

   Acupuncture Electronic Downloads

   Lower		Upper		Rate		Lower		Upper		Rate
   1,000		4,999		$0.10		1,000		4,999		$0.12
   5,000		19,999		$0.08		5,000		999,999		$0.10
   20,000		999,999		$0.06